Returns & Refunds

Returns & Refunds

You can request a return within 30 days after receiving your order. Every return request must be authorized before an item is sent back.

To open a request, email jsnoel6969@gmail.com with your order number and reason for the request. For a damaged, defective or incorrect product, include photos or videos when relevant.

The returned product should be in reasonable condition and, when possible, include its accessories and packaging. For hygiene or safety reasons, some opened or used products may not be eligible for change-of-mind returns unless the product is defective, non-conforming or applicable law requires otherwise.

Return shipping may be the customer's responsibility for a change of mind. If we shipped the wrong item or the product is confirmed defective, the issue will be handled according to applicable law and the resolution agreed with the customer.

After the return is received and inspected, we'll notify you whether the refund is approved. Approved refunds are issued to the original payment method. Posting time then depends on the payment processor and financial institution.

This policy does not limit any mandatory consumer rights provided by applicable law.